Online withdrawal

Exercise your right of withdrawal

Consumers have a statutory 14-day period to exercise their right of withdrawal under the conditions provided by law and our returns policy.

For the sale of goods, this period generally starts when the consumer, or a third party designated by them other than the carrier, physically receives the product.

To submit your request using the form below, please provide:

• your order number;
• the product or products concerned;
• the date the order was received;
• any information useful for processing the request.

After submission, a confirmation message is displayed on screen. Our customer service team then reviews the request and provides the relevant return instructions where the withdrawal conditions are met.

For full conditions, including those relating to the condition of returned goods and sealed TCG products, please see our Returns, Withdrawal and Refund Policy.